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Wednesday, March 14, 2007

 

Out of Office Assistant Disabled

When you receive this error " The command is not available. See the program documentation about how to use this extension. "

"You receive an error message when you try to start the Out of Office Assistant in Outlook 2003". That article recommends ensuring that no Outlook process is running and then checking the HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook registry key for a Resiliency subkey and, if it exists renaming it to Resiliency.old. A similar Knowledge Base article, Article ID 327353 recommends the same procedure if the problem occurs under Outlook 2002, though the registry key references 10.0 rather than 11.0 as the Outlook version. I don't know why Microsoft recommends renaming the Resiliency key rather than deleting it. There is no statement about restoring the orginal name afterwards. Perhaps Microsoft is suggesting renaming it in case deleting it doesn't resolve the problem or creates some other problem. There doesn't seem to be any reason for retaining the renamed subkey if renaming it removes the problem and Outlook works fine afterwards.

did see a Resiliency subkey in the registry on the user's system. But in trying to understand the function of that subkey, I found another solution based on comments at Outlook / Disabled Items / Resiliency. The solution I employed was based on the information provided at that webpage. Since the solution doesn't involve editing the registry it is a procedure that can be employed by a user without risk of inadvertent damage to the registry.
To resolve the problem, you can take the following steps:

1. Open Outlook. 2. Click on Tools. 3. Click on About Microsoft Outlook. 4. Click on the Disabled Items entry. 5. You will see a Disabled Items window open, with the following information within it:
The items below were disabled because they prevented Outlook from functioning correctly.
Please note that you may have to restart Outlook for these changes to take place.
Select the ones you wish to re-enable.
If you see "Addin: outex.dll (outex.dll)" listed, click on it to highlight it and then click on the Enable button. Then click on the Close button. Then click on the OK button to close the About Microsoft Office Outlook window.
You should then be able to click on Tools and then Out of Office Assistant to modify the out of office setting.

Comments:
Hey guy, thanks so much for the blog! Your tips helped me resolve an issue that has been outstanding for quite a while.

I was this close to just re-imaging this users machine...lol

Thanks!
 
Thanks for the tip! This was very helpfull! Best regards!
 
I am the star of the team now. Two of our IS support people could not resolve it and as a Non IT person, I rocked the world.. Thank you so much for the tip.
 
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